FAQs / Help
Unfortunatly not. To ensure the best experience and prevent queues we run a pre-bookings only experience.
Yes, this is positvely encouraged! Take as many photos as you wish, We will not be selling photos so snap away!
Yes, Santa will have a little something for you when you drop off your letter to Santa at the end.
No, we are only charging per Child attending
We are limiting total guests allowed into the area to 6 including the adults
We will not be selling anything when you come and visit Santa.
Afraid not, All payments and visits to Santa must be made through the booking site. This is so we can avoid queues.
There should be no queues as all attendees will have to book online in 5-minute slots.
Yes. We'll have a special post box for you to post your letters to Santa, after you've read it to him of course!
Unfortuantly we won't be sending replys due to the current situation. Santa his very happy for you to write a response on his behalf!
Yes, If you Cancel your booking at least 24 hours before your visit, you will get a full refund.
Unfortunatly we can't offer a refund if you forget your appointment or show up late.