Frank Face Ticket Portal

FAQs / Help

Can I pay with Cash

Unfortunatly not. To ensure the best experience and prevent queues we run a pre-bookings only experience.

Can I take My Own Photos?

Yes, this is positvely encouraged! Take as many photos as you wish, We will not be selling photos so snap away!

Do we get a Gift?

Yes, Santa will have a little something for you when you drop off your letter to Santa at the end.

Do Adults pay?

No, we are only charging per Child attending

How Many people can enter?

We are limiting total guests allowed into the area to 6 including the adults

Will there be an extra costs?

We will not be selling anything when you come and visit Santa.

Can I pay on the Day?

Afraid not, All payments and visits to Santa must be made through the booking site. This is so we can avoid queues.

Will I have to Queue

There should be no queues as all attendees will have to book online in 5-minute slots.

Can I leave Santa a letter?

Yes. We'll have a special post box for you to post your letters to Santa, after you've read it to him of course!

Unfortuantly we won't be sending replys due to the current situation. Santa his very happy for you to write a response on his behalf!

Can I Get a refund If I Can't make it?

Yes, If you Cancel your booking at least 24 hours before your visit, you will get a full refund.

Unfortunatly we can't offer a refund if you forget your appointment or show up late.